Frequently Asked Questions by The Animal Pack Community
We provide a 100% lifetime warranty exchange guarantee. If at any time your garment is faulty, damaged or broken please reach out to us at email@example.com for any and all requests and exchanges.
For hygienic reasons, we request that you do not return any earrings, studs and/or other items that have been worn in the skin. This helps to ensure safety and quality for all parties involved in the handling and shipment of your products.
If you’re not satisfied, please let us know!
The Pack works extremely hard to handle orders at an exceptional standard. We are constantly improving our products based on customer feedback.
* Customer is responsible for all shipping charges. Shipping and handling charges are nonrefundable.
* If the customer has received an incorrect order or faulty garment shipping charges will be refunded (standard shipping only).
How long does shipping take?
The Animal Pack uses USPS, FedEx and ePacket for its U.S and internationally made products.
Typical shipment times range from an average of 2-5 working business days for U.S based products and 9 - 11 working business days for our goods produced by international artisans. EACH item also can have up to a 6 day processing time. There are also SALE items each month. SALE items ship from international artisans by ePacket. ePacket takes between 9-20 working business days. You may also use USPS to track ePacket orders. However, during the holiday seasons there is a chance your order may be delayed by your postal carrier.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
The Animal Pack further partners with small business owners and artisans only in order to provide you with the best prices. This helps to ensure that your order is manufactured and produced with the highest quality care.
We offer international shipping options too - no matter where you are, you can buy from us!
How do I cancel an order?
As of March 2018, we are proud to announce we are now working with 9 different artisans! Each artisan receives a different number of orders from us to create. Therefore, some may begin to create your order right after your payment has been processed. We try very hard to maintain working relationships with these artisans and therefore we cannot guarantee your cancellation request will be fulfilled. If your cancellation request is received to The Animal Pack within 24 hours we will try our very best to work with your request. For any cancellation requests to your order please email us at firstname.lastname@example.org
We are happy to listen to any and all other requests. Just drop us an email at email@example.com and we can handle it from there.